Home > Return Policy Return Policy Damaged Shipments: We make every effort to safely secure and ship all packages, but we understand that sometimes merchandise can be damaged during the shipping process. Merchandise damaged during shipping should be reported to us within 24 hours of receipt. We will contact the shipping company for visual inspection of the merchandise and box. We will then issue you credit for the amount of any confirmed damaged merchandise. Protein/Nutrition Bar Policies: During the warm Summer months, some melting and changes in consistency of protein bars is to be expected during shipment. Bars are always kept at appropriate storage temperatures in our state-of-the-art warehouse facilities. Any changes in consistency occur as the result of delivery vehicles which we have no control over. In ordering bars during the warm months the customer assumes full responsibility for any changes in consistency. We recommend placing the bars in the refrigerator for several hours and then storing in a cool, dry place. Return Policy: Please call us during our normal business hours for return authorization prior to returning any merchandise. Merchandise must be returned in sellable condition in order to receive credit. Full credit will be issued for unopened merchandise returned within 15 days of your receipt of shipment. A 15% restocking fee will be applied to authorized returns received after 15 days and a 25% restock fee will be applied to unauthorized returns.  Product returns cannot be accepted after 30 days. Back Orders: We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product we carry, occasionally we may run out of certain products. In this event, we will give you an estimated time of availability and give you the choice of canceling the out-of-stock items, holding off shipment of your entire order until the product is available, or receiving a partial shipment of the in-stock items first and the out-of-stock items when they are available. No additional shipping charges will be incurred by the customer for these partial shipments. Don't Miss Out! Get FREE Shipping! Here's how... on the order form, simply select Super Saver Shipping. Minimum purchase of $75 required. Valid for continental U.S. residents only. (not available to PO boxes) About the Manufacturers | Drop Ship Program | Privacy Policy Contact Us  | Disclaimer and Terms of Use | Index | Site Map | Recalls Questions?     Email us to get answers to all your fitness questions. Toll Free 1-(800)-240-4767 ©1996-2009 MuscleMaster.net. All Rights Reserved. Statements have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease. Disclaimer and Terms of Use * A Word About Herbal Supplements ExpertFitness.com also recommends: